jlbets Privacy Policy
How We Protect Your Personal Data

1 Introduction

jlbets is committed to protecting the privacy and security of your personal information. We recognize that when you choose to provide us with information about yourself, you trust us to act responsibly. This Privacy Policy has been prepared to comply with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the regulatory requirements of the Philippine Amusement and Gaming Corporation (PAGCOR).

This Policy applies to all personal data collected by jlbets through the website, mobile applications, customer support channels, and any other services we provide. It explains:

• What personal data we collect and from what sources;
• Why we collect personal data and how we use it;
• The legal basis for processing your data;
• Who we share your personal data with and under what circumstances;
• How we protect your personal data from unauthorized access or misuse;
• Your rights under Philippine data privacy law and how to exercise them;
• How long we retain your personal data;
• How to contact us with privacy-related questions or complaints.

If you do not agree with the terms of this Privacy Policy, you should not register an account with jlbets or use our services. By continuing to use jlbets, you acknowledge that you have read and understood this Policy.

2 Data Controller

For the purposes of the Data Privacy Act of 2012, jlbets is the data controller responsible for the collection, processing, and protection of your personal information. This means jlbets determines the purposes for which and the manner in which your personal data is processed.

jlbets has designated a Data Protection Officer (DPO) who oversees compliance with this Privacy Policy and applicable data protection laws. The DPO is responsible for handling data subject requests, investigating privacy complaints, and serving as the primary point of contact with the National Privacy Commission (NPC) of the Philippines.

3 Data We Collect

jlbets collects several categories of personal information from users in order to operate the platform, verify identities, process transactions, prevent fraud, and comply with legal and regulatory obligations. The types of data we collect include:

3.1 Account Registration Data

When you create a jlbets account, we collect the following information:

• Full legal name (as it appears on your government-issued ID);
• Date of birth;
• Philippine mobile phone number;
• Email address;
• Username and password (password is hashed and never stored in plain text);
• Residential address (province, city, barangay).

3.2 Identity Verification (KYC) Data

To comply with PAGCOR's Know Your Customer (KYC) requirements and Philippine anti-money laundering laws, jlbets collects:

• Copies of government-issued identification documents (Philippine Passport, PhilSys ID, Driver's License, UMID, Voter's ID, PRC ID, etc.);
• Selfie photograph for facial verification;
• Proof of address documentation where required for enhanced due diligence.

3.3 Payment and Transaction Data

When you deposit funds or request a withdrawal, we collect:

• Payment method details (GCash mobile number, PayMaya account name, bank account details for BPI/BDO/Metrobank transfers);
• Transaction amounts, dates, and times;
• Transaction reference numbers and payment gateway identifiers;
• Payment card information (tokenized by our PCI-DSS compliant payment processors — jlbets does not store full card numbers).

3.4 Gaming Activity Data

To provide gaming services, detect fraud, and resolve disputes, jlbets collects:

• Betting history (games played, bet amounts, outcomes, timestamps);
• Bonus claims and wagering progress;
• Session duration and game preferences;
• Account balance and transaction logs.

3.5 Technical and Device Data

When you access jlbets, we automatically collect certain technical information:

• IP address and approximate geolocation (city/province level);
• Device type, operating system, and browser type;
• Screen resolution and device identifiers;
• Referral source (how you arrived at jlbets.cam);
• Clickstream data and pages visited within the platform.

3.6 Communications Data

When you contact jlbets customer support or interact with our team, we collect:

• Live chat transcripts and email correspondence;
• Support ticket history and issue resolution notes;
• Any information you voluntarily provide in your communications with us.

4 How We Use Your Data

jlbets processes your personal data for specific, explicit, and legitimate purposes. We do not use your data in ways you would not reasonably expect. The primary purposes for which we process personal data are:

• Account Creation and Management: To register and maintain your jlbets account, authenticate your identity, and provide access to gaming services;
• Identity Verification and KYC Compliance: To verify that you are over 21 years of age and to comply with PAGCOR's anti-money laundering (AML) and counter-terrorism financing (CTF) obligations;
• Payment Processing: To process your deposits and withdrawals, reconcile transactions, and prevent unauthorized financial activity on your account;
• Gaming Services Delivery: To operate casino games, calculate outcomes, maintain betting records, and resolve any game disputes;
• Bonus and Promotions Management: To administer bonus credits, verify wagering compliance, and prevent promotional abuse;
• Fraud Prevention and Security: To detect and investigate suspicious activity, protect against account takeovers, and prevent money laundering;
• Responsible Gaming: To monitor gaming patterns, enforce deposit and loss limits, manage self-exclusion requests, and identify players who may require responsible gaming support;
• Customer Support: To respond to your enquiries, resolve disputes, and improve service quality;
• Legal and Regulatory Compliance: To fulfill jlbets's obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012;
• Platform Improvement: To analyze aggregated, anonymized usage data to improve the jlbets user experience, fix bugs, and optimize platform performance;
• Communications: To send account notifications, transaction confirmations, security alerts, and — where you have opted in — promotional communications about jlbets offers and games.

jlbets does not use your personal data for automated decision-making that produces legal or similarly significant effects without a human review process being available. Where automated systems flag an account for review, a qualified member of the jlbets compliance team conducts a manual assessment before any account action is taken.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012, jlbets processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and jlbets — including account registration, identity verification, payment processing, and delivery of gaming services;
• Legal Obligation: Processing necessary to comply with jlbets's legal obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (Republic Act No. 9160 as amended), the Data Privacy Act of 2012, and other applicable Philippine laws;
• Legitimate Interests: Processing carried out in jlbets's legitimate interests where those interests are not overridden by your privacy rights — including fraud prevention, platform security, and responsible gaming monitoring;
• Consent: Where required by law, jlbets will seek your explicit consent before processing certain categories of personal data — including for optional marketing communications. You may withdraw consent at any time by updating your account preferences or contacting support.

6 Data Sharing & Disclosure

jlbets will never sell, rent, or trade your personal information to third parties for their marketing purposes. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment Processors: GCash, PayMaya, and banking partners (BPI, BDO, Metrobank) receive only the transactional data required to process your deposits and withdrawals. These providers operate under strict data processing agreements and their own regulatory obligations;
• KYC and Identity Verification Providers: Licensed third-party identity verification services receive your KYC documents solely to perform identity verification as required by PAGCOR;
• Game Technology Providers: Our game studio partners receive anonymized or pseudonymized gaming session data solely for the purpose of delivering and maintaining their games on the jlbets platform;
• PAGCOR and Regulatory Authorities: jlbets is legally required to disclose player data to PAGCOR and other competent Philippine authorities upon lawful request, including in connection with investigations into illegal gambling or money laundering;
• Law Enforcement: jlbets may disclose personal data to Philippine law enforcement agencies where required by a valid court order, subpoena, or other lawful legal process;
• Anti-Money Laundering Council (AMLC): jlbets reports certain transactions and suspicious activity to the AMLC as required under the Anti-Money Laundering Act;
• Professional Advisors: Legal counsel, auditors, and compliance advisors who are subject to professional confidentiality obligations and who require access to data only to the extent necessary to provide their services to jlbets.

7 Data Security Measures

jlbets implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. Our security framework includes:

• Encryption in Transit: All data transmitted between your device and jlbets servers is encrypted using TLS 1.3 with 256-bit AES encryption;
• Encryption at Rest: Sensitive personal data stored on jlbets servers is encrypted using industry-standard encryption algorithms;
• Access Controls: Access to personal data is restricted on a need-to-know basis. jlbets staff and third-party service providers can only access the minimum data necessary to perform their specific functions;
• Password Security: User passwords are hashed using bcrypt with a unique salt per user. Plain-text passwords are never stored or transmitted;
• Two-Factor Authentication: jlbets offers two-factor authentication (2FA) for player accounts and requires it for all administrative access to player data;
• Regular Security Audits: jlbets conducts periodic security assessments, penetration testing, and vulnerability scans in accordance with PAGCOR requirements;
• Incident Response: jlbets maintains a documented data breach response plan. In the event of a data breach affecting your personal information, jlbets will notify the National Privacy Commission and affected users within the timeframes required by the Data Privacy Act of 2012.

While jlbets takes all reasonable precautions to protect your personal data, no online service can guarantee absolute security. You are also responsible for protecting your own account credentials and for promptly reporting any suspected unauthorized access to your jlbets account.

8 Cookies & Tracking Technologies

jlbets uses cookies and similar tracking technologies on jlbets.cam to operate the platform, enhance your experience, and collect analytics data. Cookies are small text files placed on your device by your browser when you visit the platform.

The types of cookies jlbets uses include:

• Essential Cookies: Required for the platform to function. These include session cookies that maintain your login state and security cookies that protect against cross-site request forgery (CSRF). You cannot opt out of essential cookies without stopping use of the platform;
• Performance and Analytics Cookies: Used to collect anonymized information about how players use jlbets — which pages are visited most, how long sessions last, and which features are used. This data helps us improve the platform experience;
• Functionality Cookies: Store your preferences (language settings, display preferences) to personalize your experience across sessions;
• Security Cookies: Used to detect and prevent fraudulent logins, account takeover attempts, and bot activity.

jlbets does not use third-party advertising cookies. Your browsing activity on jlbets is not shared with ad networks or used for behavioral advertising.

You can control cookie settings through your browser. Note that disabling essential cookies will affect your ability to log in to and use jlbets. For non-essential cookies, you may adjust your preferences in your account settings.

9 Your Privacy Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by jlbets:

• Right to be Informed: The right to know whether jlbets holds personal data about you, the source of that data, and how it is being used — which this Privacy Policy fulfills;
• Right of Access: The right to request a copy of the personal data jlbets holds about you and to receive information about how it is processed;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You can update many details directly in your jlbets account settings;
• Right to Erasure: The right to request deletion of your personal data in certain circumstances — for example, where the data is no longer needed for the purpose it was collected, or where you withdraw consent. Note that certain data must be retained for legal and regulatory compliance periods regardless of an erasure request;
• Right to Object: The right to object to certain processing activities, including direct marketing communications. You may withdraw marketing consent at any time via your account notification settings;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format for transfer to another service where technically feasible;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jlbets has processed your personal data in violation of the Data Privacy Act of 2012.

10 Data Retention

jlbets retains personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, or for as long as required by applicable Philippine laws and PAGCOR regulations.

The general data retention periods applied by jlbets are as follows:

• Account Data: Retained for the duration of your active jlbets account plus five (5) years following account closure, in compliance with PAGCOR licensing requirements and the Anti-Money Laundering Act;
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years from account closure, as required by PAGCOR and AMLC regulations;
• Transaction and Betting Records: Retained for a minimum of five (5) years from the date of each transaction in accordance with AMLA record-keeping obligations;
• Customer Support Records: Retained for three (3) years from the date of each interaction, unless a longer period is required in connection with an ongoing dispute;
• Technical and Device Data (Logs): Retained for up to twelve (12) months for security and fraud prevention purposes;
• Marketing Preferences: Retained until you withdraw consent, at which point marketing data is deleted within thirty (30) days.

When the applicable retention period expires, jlbets securely deletes or anonymizes personal data so that it can no longer be attributed to an identified individual.

11 Children's Privacy

If you are a parent or guardian and believe that your child under the age of 21 has registered on jlbets or provided personal information to us, please contact us immediately at [email protected]. We will investigate and take prompt action to close the account and delete the associated data.

jlbets strongly recommends that parents and guardians take appropriate steps to prevent minors from accessing online gambling platforms, including the use of parental control software and ensuring gambling-related accounts and payment applications are secured with strong, private passwords that are not accessible to minors.

12 International Data Transfers

jlbets primarily stores and processes personal data on servers located within the Philippines or in jurisdictions that the National Privacy Commission has determined to provide an adequate level of data protection.

Where personal data is transferred to or processed by service providers located outside the Philippines — for example, certain game technology providers or cloud infrastructure partners operating in other Asian jurisdictions — jlbets ensures that such transfers are made only where:

• The receiving country or organization provides an equivalent level of data protection to that guaranteed by the Data Privacy Act of 2012;
• Appropriate safeguards are in place, including data processing agreements incorporating the standard contractual clauses recognized by the NPC; or
• The transfer is necessary for the performance of the contract between jlbets and the player and is carried out with the player's explicit consent where required.

13 Updates to This Privacy Policy

jlbets may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes to this Policy, we will:

• Post the revised Policy on this page with an updated "Last Updated" date;
• Notify registered players by email or in-platform notification at least seven (7) days before the changes take effect where the changes are material;
• Where required by the Data Privacy Act of 2012, seek your renewed consent before implementing changes that significantly affect how we process your personal data.

Your continued use of jlbets following the effective date of any Policy update constitutes acceptance of the revised terms. We recommend reviewing this page periodically to stay informed about how jlbets protects your personal information.

14 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a concern about how jlbets handles your personal information, please contact our Data Protection Officer:

If you are not satisfied with jlbets's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the independent regulatory authority responsible for enforcing the Data Privacy Act of 2012. Information about filing a complaint with the NPC is available through official Philippine government channels.